Ordering
Ordering a piece of Rachel Brown Jewellery is simple, just choose the options given for each piece of jewellery. If you wish to commission something special in ether design or pattern just contact me via my contacts page and I will get in touch. The dispatch times shown are approximate, if a piece is in stock then I can post out to you within a few days. There might be slight delays because of hallmarking, I will contact you if this is the case. Orders must be cancelled or amended within 24 hours of placing the original order.
If you are a gallery/shop owner and wish to place a wholesale order or discuss exhibition possibilities please use the contact form to get in touch. You can download a copy of my order form here.
Delivery and Shipping
'Earrings have arrived, they are beautiful and so thoughtfully packaged.
Thankyou for a perfect online buying experience'
Diane
Each piece of jewellery will come packaged in a recycled black or natural card box with a ribbon,postcard and care leaflet. UK shipments are charged at a rate of £7.00 per parcel and sent by Royal Mail Special Delivery. This is an insured, trackable and next day delivery service. Items will need to be signed for. If you are returning an item then you must also send via special delivery.
International shipments are charged at a rate of £15 per parcel and sent by Royal Mail International. These are also tracked and must be signed for. International customers are responsible for any local important tax and import duty. You will be sent an email prior to posting to check that you are aware of this and are happy to proceed with the order.
The prices shown for each piece of jewellery do not include postage, this will be added at the payment stage.
Payment
Payment can be made via PayPal or credit card through Wix payments. This a secure payment method.
Returns Policy
Refunds, returns and exchanges are dealt with on an individual case by case basis. Please contact me directly to discuss this further.
Please note that earrings are not refundable.
Any returns must be made within 14 days of receipt of your items. Please return items using the Special Delivery service that will cover the cost of the item/s. Postage is not refundable. Refunds will be made up to 14 days after receipt of items.
For repair costs to a piece that has been damaged etc please contact me for a repair quote.
Caring for your jewellery
Enamel is powdered glass and therefore care must be taken when wearing and storing your jewellery. Keep your enamelled jewellery away from detergents, hand sanitiser, perfume, soap and chlorine. Keep your pieces away from sharp objects and abrasive surfaces.
Resin jewellery shoud not be stored near hot surfaces or come into contact with extreme heat.
Oxidised jewellery will lightened with prolonged use, please contact me regarding re oxidising your jewellery. There is no charge for this service but special delivery postage will be incurred.
Privacy Policy
Financial information is used only to charge for you for the items you are purchasing. Your information will not be passed to a third party.